Services Questions

Why should a pet owner use a pet sitter?

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

What services do you offer?

Salt Lake Pet Sitters provides in-home pet care plain and simple. This means our sitters travel to our client’s homes to care for their pets. We provide service for whatever they need; travel, long work hours; a late meeting, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there! Our client’s are mostly cat and dog owners but we’ll also visit rabbits, birds, frogs, guinea pigs, chickens, hamsters, iguanas, etc.

Our clients can customize how long they would like their sitter to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of premium services that our clients can schedule to compliment their pet and house care routines.

How does a client go about getting started?

Just click on the SIGN UP button to become a new client. You’ll be able to create an account and then add info about you and your pets. This is where you’ll receive visit reports and photos, schedule your services, pay your invoices, and communicate with us.

Please download the phone app “Time To Pet” from the Apple App Store or Google Play Store. It’s an amazingly convenient way to handle your pet care services!

What time do the sitters make their rounds and how long do they stay?

Our sitters can visit their clients homes up to 4 times per day.

– The “Morning” time slot is between 8 & 10 AM.

– The “Mid Day” time slot is between 11 & 3 PM.

– The “Evening” time slot is between 4 & 6 PM.

– The “Late Night” time slot is between 7 & 9 PM.

No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning.

We offer 15-minute, 30-minute, 45-minute and 60-minute visits. The client chooses the duration of the visits and can mix and match to design the best plan for his or her pet.

Note: The 15 -minute visit option is not offered to clients using the Travel & Occasional Service for their dogs. We don’t believe that 15-minutes is enough time to visit with a dog that is by him or herself for an extended period of time. As much human interaction as possible is best to keep the hounds happy and calm until their parents return home.

What is the registration meeting?

The registration meeting is a visit that allows the client to get to know our service and their assigned Pet Nanny prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place. There is a fee of $15 for the registration meeting. This fee covers administrative costs related to their account creation, as well as the sitter’s time.

So, after a client has completed their registration meeting can they schedule service anytime?

Absolutely! Simply login to your client account portal and schedule services, update info, send messages to us in the Conversation tab, or make a payment. It’s a handy little tool! All scheduling requests are confirmed during our regular business hours, which are 9AM-4PM Monday through Friday.”

How do you accept payment?

We accept payment by Visa, Master Card or Discover Card. Payment is due on the last day of service.

So, you don’t accept checks? Can the clients leave cash?

No, we don’t accept checks. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. Payment is due on the last day of service.

Are there extra costs for services rendered on a holiday?

We consider the following to be our major annual holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, Christmas Eve Day, and New Years Eve. There is up to a $15 surcharge plus the standard charge for the service being provided on these dates. 100% of these fees are paid to the sitters.

You can read more about Services and Rates here.

How about last-minute requests?

We’re more than happy to schedule pet care for last-minute needs, however we cannot guarantee that a sitter is going to be available on short notice, (though 99% of the time it really isn’t a problem). We also only schedule service during our regular business hours (9AM-4PM Monday through Friday).

What is the Salt Lake Pet Sitters cancellation policy?

Full refunds will be given for cancellation before service begins.

About Your Pet Company Questions

What does it mean that you are bonded and insured?

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonestly bond.

We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets. Any responsible, professional business should carry liability insurance.

We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.

What type of clients do you work with?

We work with pet owners on the East side of the Salt Lake Valley from 7th East to the mountains, and from Draper to The Avenues who are searching to top-quality pet care and true peace of mind while they travel or when they have to leave their pets for long hours due to work or other obligations.

Tell me about your hiring process of the pet sitters.

First, we employ ONLY dedicated pet care professionals. Not the high school kid trying to make extra cash. We work with sitters who have practical experience in the pet care field and view their time with Salt Lake Pet Sitters as part of their career path.

Second, we run an extensive screening process, which includes a face-to-face interview, followed by reference checks, followed by a complete background check. All sitters are then hired on a trial basis until we have followed up with enough clients to ensure that they are an excellent fit for Salt Lake Pet Sitters. All sitters employed by Salt Lake Pet Sitters promise to abide by and sign our Code of Ethics.

*Read more about the outstanding pet care providers on the Our Team page.

How are you different from other pet sitting services?

I have put my heart and soul into creating an extraordinary pet care service that truly provides pet owners with peace of mind that their pets and their homes are being well-cared for in their absence.

Most importantly, what kind of results can people expect when working with Salt Lake Pet Sitters?

I sound like a broken record, but the greatest result is peace of mind. Our clients can travel, work or leave their homes for whatever reason, guilt-free because they know that their pets and their homes are in the best possible hands. Their pets are going to receive top-notch care; they’re going to be relaxed, comfortable, well exercised, and doted upon. Their houses are going to be safe guarded and kept tidy and neat. They are going to have happy and healthy pets.

So, you’re happy with the company that you have created?

It’s amazing! Seeing how Salt Lake Pet Sitters has grown is astounding to me! The best part about it is that the more successful Salt Lake Pet Sitters becomes, the more opportunities I have to make the service even more extraordinary for my awesome clients. I love it! I love every minute of it! I have the greatest clients any business owner could ask for…pet lovers! You can’t beat it.

Pet Care Questions

Do you care for pets that have aggression issues?

If the pet has aggressively bit someone in the past then no, we cannot provide service.That is too much of a liability issue. If the pet is skittish and maybe just growls around those he doesn’t know, then we will be happy to work with the client to see if a pet care plan can be designed that works. Our sitter will interview the client and the pet to determine if this is possible. If additional visits are necessary to socialize the pet with our pet care provider then the client needs to be present at all visits and pay the normal service fee until socialized. If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.

Do you administer medication?

Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs its medicine, then we will attempt to administer medicine orally, only.

How do the pet care professionals discipline the pets?

Salt Lake Pet Sitters believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., we inform our client of the incident(s) and together we workout a solution.

What happens if a pet becomes ill and the client is out of town or unable to leave work?

If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.